Return & Refund Policy

Return & Refund Policy | The Sijj

At The Sijj, we strive for perfection in every stitch. Because we sell curated clothing, we maintain a strict return policy to ensure hygiene and product integrity for all our customers.

 

1. 7-Day Return Window

You have 7 days from the date of delivery to request a return. After 7 days, the system will automatically close the return option for that order.

2. Eligibility & "New Condition" Standard

To prevent loss and ensure items can be resold, your return must meet the following "New Condition" standards:

Unworn & Unwashed: Items must not have been worn (except for a brief trial), washed, or altered in any way.

Hygiene: Items must be free of any scents (perfume, deodorant, smoke), makeup stains, or pet hair.

Tags & Packaging: All original brand tags and "The Sijj" price tags must be firmly attached in their original position. The item must be returned in its original zip-lock or branded packaging.

Proof of Purchase: A valid invoice or order confirmation is required.

 

3. Damage & Defect Policy

We perform a triple-point quality check before shipping. However, if you receive a defective garment:

Contact returns@thesijj.com within 24 hours of delivery.

Requirement: We strongly recommend filming a brief unboxing video. This is the fastest way to resolve claims regarding missing items or transit damage.

 

4. Refunds

Inspection: Once we receive your return at our warehouse, it undergoes a quality inspection. If the item shows signs of wear or missing tags, the refund will be rejected, and the item will be sent back to you at your expense.

Processing: Approved refunds are credited to your original payment method within 7–10 business days.

Delays: If you haven't seen your refund after 15 business days of approval, please reach out to us at returns@thesijj.com.