Thank you for shopping with The Sijj. We take pride in the quality of our products and want to ensure you have a transparent experience with us. Please read our policy below, which applies to all orders within India.
We offer a 7-day return policy. This means you have 7 calendar days after the date your item was delivered to request a return. Requests made after this 7-day window will unfortunately not be eligible for processing.
To minimize loss and ensure the safety of our inventory, we maintain strict eligibility criteria. To be eligible for a return:
The item must be in the exact same condition that you received it.
The item must be unworn, unused, and unwashed.
All original tags, packaging, and labels must be intact and attached.
You must provide the original invoice or proof of purchase.
To protect our business from hygiene and customization losses, the following items are final sale and cannot be returned:
Personal Care & Beauty: Items used for hygiene or skincare.
Custom/Personalized Orders: Any item made to your specific requirements.
Sale Items & Gift Cards: Items purchased during a clearance or using a gift voucher.
Perishables: Food, flowers, or plants.
Please inspect your order immediately upon delivery. If the item is defective, damaged, or if you receive the wrong product, you must contact us at thesijj@gmail.com within 24 hours of delivery. Please include clear photos or a short video of the defect to expedite the verification process.
To initiate a return, please email us at thesijj@gmail.com.
Approval: If your return is accepted, we will provide you with a Return Authorization and instructions on how to proceed.
Shipping: Please note that items sent back to us without prior approval will be rejected.
The most efficient way to ensure you get the item you want is to follow the return process for your current item. Once your return is accepted and processed, you may place a separate new order for the replacement item. This ensures accurate inventory tracking and faster delivery for you.
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If Approved: The refund will be processed automatically to your original payment method.
Timeline: Most banks and credit card providers take approximately 7–10 business days to post the refund to your account.
Follow-up: If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at thesijj@gmail.com.
